Digital subscription services
Trexmi provides digital tools and subscription-based features. Access to paid features is normally provided after a successful payment. Payments are generally non-refundable except where required by applicable law or where an eligible billing or service issue has occurred.
When a refund may be considered
A refund request may be considered when:
- The same subscription was charged more than once.
- A charge was made after a subscription had been cancelled before its renewal date.
- A technical or billing error caused an incorrect charge.
- Paid access was not provided as described because of an issue on the Trexmi side.
Requests are reviewed individually. Submitting a request does not guarantee approval.
Subscription cancellation
You may cancel a subscription through the subscription management section of your Trexmi account or through the customer portal provided by the payment processor.
After cancellation, access normally remains active until the end of the current paid billing period. Cancellation prevents future renewals but does not automatically refund the current or previous billing period.
How to request a refund
Submit a billing or refund request through the Contact page. Include the email address connected to the Trexmi account, the transaction or invoice number if available, the payment date and amount, and a brief explanation of the issue.
Do not include passwords, full payment card details, private keys, or other sensitive information.
Refund processing
If a refund is approved, it will be returned to the original payment method where possible. The time needed for the funds to appear depends on the payment processor, bank, card issuer, and payment method.
Payment disputes and chargebacks
Before opening a chargeback or payment dispute, contact Trexmi through the Contact page so the transaction can be reviewed and the issue can be addressed where possible.
Changes to this policy
This Refund Policy may be updated when subscription features, payment providers, legal requirements, or billing practices change. The current version published on this page applies from its stated effective date.
Frequently asked questions
Does cancelling a subscription automatically create a refund?
No. Cancellation prevents future renewals but does not automatically refund the current or previous billing period.
How do I submit a refund request?
Use the Contact page and include the account email, transaction details, payment date, amount, and reason for the request.
Where will an approved refund be sent?
Approved refunds are normally returned to the original payment method.
How long does a refund take?
Processing time depends on the payment processor, bank, card issuer, and payment method.